Q: How do I return my items?
A: If you purchased in store... you will need to return the items back to a branded store location. To check if there is a store in your area, click here.
If you purchased online... you have options! The first option is to send your items back to our distribution directly. To begin your return, click here. The second option is to return to branded store location. Make sure you bring your packing slip and original form of payment to the store with you. Please see the list below to determine if your order is eligible for an in store return.
The following order types are not accepted as an in-store return:
- Orders purchased with Paypal
- Friends and Family orders
- Pro purchase orders
- Partner purchase orders
If you purchased with Paypal or an additional discount listed above (Friends and family, pro, partner)... you will need to return your items to our distribution center directly. For more information on this process, please click here.
Q: Does Mountain Hardwear pay for return shipping?
A: Mountain Hardwear does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
Q: What else do I need to know before I return my items?
A: We're glad you asked! Make sure all items are in first quality condition and have the original tags attached. If you purchased footwear, make sure you have the original shoebox they were purchased in. If you have any questions about whether or not your items qualify for a return, give us a call!
Q: How long do I have to return my items?
A: Your return must be received at our warehouse by the 60th day from the ship date of your order.
Q: Can I exchange my items?
A: Our two step return and reorder process takes the place of an exchange policy, but don't worry! It's quick and easy! We offer free standard shipping on reorders that are not placed with additional discounts such as Friends and Family, Pro purchase, or Partner.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item will still be in stock by the time a reorder is placed. Need recommendations for a replacement product? We're here to help! Check out our new arrivals here.
Q: What do I need to know about returning an item that was a gift?
A: When an item is purchased as a gift, the person submitting the order has the option to have a refund be returned to the original form of payment OR returned to an e-gift certificate. If the item is refunded to a e-gift certificate it will be sent to the email entered on the same page. For questions regarding this process, please give us a call!