The Mountain Hardwear Warranty solely covers products that have failed in the line of duty due to a manufacturing defect. The warranty does not apply to exchanges of any kind. Please contact the original point of purchase with inquiries. All purchases made via the Mountain Hardwear e-commerce site are accompanied by a return label and contact info. Exchanges, returns or refunds by any authorized Mountain Hardwear dealer are to their sole discretion. Restrictions may apply. Be sure to save your receipt and/or proof of purchase should you need to address this issue.