We take immediate action to ensure the fastest turnaround possible, processing all items upon arrival. Our typical turnaround time is 8-10 weeks from the time we receive your product until it is returned to you. In rare cases, it may take longer. If we haven’t contacted you once you‘ve tracked the item to our location, please email us your tracking information via our Contact Us page. Mountain Hardwear can’t be held responsible for packages lost in transit.
Articles in this section
- Warranty policy, processes, & guidelines
- What is considered wear and tear?
- I bought my Mountain Hardwear product at an outlet store. Is it covered by warranty?
- Are new product exchanges covered by the warranty?
- Why must I wash my Mountain Hardwear product prior to send it to Warranty?
- When will I get my gear back?
- What does "lifetime" mean?
- How do I repair tears and other damage to my tent?
- What are my options if my Mountain Hardwear gear was damaged by accident?
- How can I find out the status of my repair order?